I registered an account and used your service for a day, but now I can't connect to your service.
KeepSolid VPN Unlimited® allows usage with a non-activated account only for 1 day. After the first day of using our service you can use the VPN Unlimited® service only with an activated account.
To activate your registered account, use the special link in the activation email that was sent to the email address you used during registration process.
If you can't find this email, please check the Spam folder and the Spam settings of your email client.
If you haven’t received this email, or the link doesn't work please contact our technical support team at [email protected]
Whoops, I forgot my password! What should I do?
For mobile version of the app, start the KeepSolid VPN Unlimited® app on your device. In the Login window, input the email you used for registration and tap Forgot Password?.
For desktop version, open the KeepSolid VPN Unlimited® app. In the Login window, input the email you used for registration and click Forgot Password?.
You can also go to the Password Recovery in KeepSolid User Office, input the email you used for registration, and click Send.
We will send you an email which contains a link to reset your password. If you haven’t received this email, or the link doesn't work please contact our technical support at [email protected]
What payment options are available?
We offer you various ways to purchase KeepSolid VPN Unlimited® subscriptions; including Bitcoin, PayPal, Amazon, Credit (Visa/Mastercard) and Gift cards, as well as iTunes, Google play, and Microsoft Store in-app-purchases. You can find the available subscription plans at the Pricing section.
How can I cancel the auto-renewable subscription?
It depends on what exact payment method was used. If the payment was made via PayPal, Amazon, PaymentWall, Stripe — the auto-renewable option can be canceled via the user's web office at https://my.keepsolid.com/account.
If the payment was made via Apple iTunes, please follow the link below to see the instructions on how to change/cancel the auto-renewable subscription in your iTunes account: https://support.apple.com/en-us/HT202039.
If the payment was made via Google Play Market, you can cancel it via your Google Play web office:
Can I use my account on more than one device?
You sure can! By default you can register up to 5 devices on your account and login to KeepSolid VPN Unlimited® from them simultaneously. If you need to register a new device, you can delete 1 device per week — if you have purchased any paid subscription, and register a new one instead of the deleted one.
Also, you can buy additional slots for your devices on our website.
Please refer to our detailed manual on User Office to learn how to manage your devices and many more.
Note: Devices may duplicate themselves after software, hardware, and OS updates.
Can I delete unnecessary devices from my account to connect new ones?
I have registered via social network (Facebook / Google). How do I create a login/password entry point instead?
Please, go to your User Office at https://my.keepsolid.com/. Log in with Google/Facebook account (this option is below 'Forgot password?'). Click on your KeepSolid ID at the top right and select Set Password (Create a new password for your account).
This way you will be able to login without using Google/Facebook account. You will need to enter your email and the password you've created.
My account is blocked! What should I do now?
To unblock your account, please follow this link: https://my.keepsolid.com/unblock. Check your inbox mail and also spam folder, and follow all the instructions you receive.
How to unsubscribe from your newsletter?
You can unsubscribe from the marketing and promotional materials at any time in your User Office: https://my.keepsolid.com/account.
I purchased a subscription via iTunes, but the app does not show it.
Please, try to do the following on the device that was used to make this purchase:
- Open VPN Unlimited® app.
- Tap on a Menu icon in the top left corner.
- Tap “Restore Purchase”.
- Check your subscription period.
Please note that you might need to log out / log in VPN Unlimited® app with your account.
If it does not help, please send the confirmation of your purchase (receipt that you had to receive from Apple to the email address associated with your Apple ID) to our customer support team via [email protected]. If you don’t have a receipt - there is a chance that your purchase was unsuccessful.
Is your service free?
We offer 7 days of free trial, so all new users can test our service. If you’d like to keep using our service after the trial expiration - you will need to purchase a subscription plan: https://www.vpnunlimitedapp.com/pricing.
Oh no! I can’t complete the in-app purchase on my Apple device. What should I do?
In case if you cannot make the in-app purchase on any Apple device, you’ll receive the alert Your Purchase Could Not Be Completed.
This is the common issue of iTunes Store faced by 20% of our users. The reason is that the iTunes Store is unable to process your purchase due to the reasons beyond our control. To complete the purchase, please go to the User Office or check out Pricing on KeepSolid VPN Unlimited® website, choose the needed offer, and follow the instructions. If you still can’t complete the needed purchase, please contact our technical support at [email protected]
In case if you want to complete the in-app purchase and you don’t want to buy it on our website, please contact iTunes Support at www.apple.com/support/itunes/ww/
Should you need any additional assistance - don’t hesitate to contact our 24/7 customer support team via [email protected].